We've finally brought our wiki back home, and I am sure glad that we did. OpenConcept has used a wiki for years, but last year we tried to have more documents hosted on Basecamp and to reduce the number of tools we were using on a regular basis. It had some of the functionality that we'd come to expect from using wiki's locally, but the Writeboards just didn't have the flexibility and organic nature that we were used to. Documents were created and edited, but the organization of those documents just didn't flow at all.
Rather than having a stand alone wiki, as we've done in the past, we can now integrate it nicely into our Drupal site to give us one place to organize both our public & private data. The node access module also gives us the ability to restrict access to the wiki to our staff, but also custom select other members of our site to allow them to view/edit/delete content as well.
Thought this video from Common Craft illustrates pretty well why a wiki trumps email.
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